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We were very impressed with TaxSlayer Classic’s customer support from the beginning of our analysis. It offers many bells and whistles, such as well-written, clear educational articles and tool tips to help guide you through the tax filing process. TurboTax Deluxe is a great option for someone who is a tax novice and needs help with filing their tax return. Its regular prices range from $64 to $125 (without promotions) for federal tax filing, plus an additional $40 per state tax return filed. TurboTax is more expensive than its competitors. Most filers won’t need to pay for these extras. TurboTax constantly tries to upsell you to “add-on” products, such as help and support packages to assist with audits, amended tax returns and one-on-one time with specialists. Two things to watch out for: Upsells and fees.
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In addition, support options offered throughout the software make TurboTax an ideal option for those who want to “do it yourself” but may need extra assistance with some things. The navigation menus clearly direct you to specific tax categories, such as income, deductions and credits. We found this extremely useful for someone who may need help understanding tax concepts. Along the way, it offers help topics you can select to learn more about each form, deduction or tax credit. The TurboTax platform asks you questions and guides you as you fill in personal and tax information, ensuring you complete all the forms necessary to finish your tax return. And the Q&A process that leads you through completing your tax return is far and away the clearest and most helpful offered by any competitor. TurboTax offers good customer service and great tools. If you need extra hand-holding and educational resources while filing your taxes, TurboTax Deluxe might be your best tax software option.